What I’ve Learned in the Past 365 Days
This month, I celebrated one year with Independent Insurance Center. I’ve been in the insurance industry since I graduated high school and since then, I’ve had 3 positions, 3 types of leaders, a diverse range of customers, and evolving goals. In the last year, a slow but steady process has taken place. I have a few things to say about the last 365 days.
Sales is Like a Box of Chocolates
I had to mention the Office somehow and I’m not sorry. Sales is diverse. No two customers are the same. I’m in the business of helping people and because we’re all unique, each sales experience is unique. It’s one of the things I love about my job the most.
Don’t Listen to What They Say About You
When you start making decisions for your personal betterment, people always have something to say. Each stepping stone has brought loving support from others but also a lot of doubtful criticism, unwanted advice, and just straight up negativity. DO NOT LISTEN.
It’s a waste of time to worry about what others think. Be joyful and confident. Drive them all nuts.
Honesty is Underrated
Too many salespeople talk a big game. Customers see through it and it doesn’t work. Just be a real person and the right customers will be drawn to you. When conflict arises, be honest and direct. That’s what I would want in an agent so that’s what how I operate.
It’s OK to Work After 5 p.m.
Sales is a non-stop job. Whether it’s marketing, meeting with clients, or calling them after hours- I could be working at any time.
I don’t mind working late. I don’t mind working early. I enjoy my job and it makes me happy to meet customers where they’re at instead of forcing them into a 9-5 box like everyone else.
Good things come to those who work. Go the extra mile or an extra five miles and at some point, it will pay off.
Answer Questions Before They are Asked
One of the most common pieces of feedback I get from my customers is that I am thorough. When I first speak with them, we go through what kind of coverage they have now and I make them aware of additional coverage that is available. “No one has ever explained that to me before.”
That makes me sad but it’s also just another reminder that I need to continue keeping people informed.
Good Things are Worth the Wait
I would describe my last two insurance positions as a challenge. Over the last 6 years, there has actually been a lot of heartache and frustration. The last time I began job hunting, I took it very seriously. I was adamant that I only wanted to be with an independent insurance agency and I was dead set on being a salesperson.
The search felt long. I denied positions offered to me because they just didn’t feel right. My job at the time was leaving me heavy with stress. I knew something better was coming but I had to wait. So I did.
It was the best decision I have ever made. I found my home. When I look back, I can see how everything fell into place. I am so excited for the next 365 days!
